Orders can be cancelled at any time before your order is shipped.
- Note: Usually, orders are shipped within one business day.
To cancel your order, do any of the following:
- MEMBERS ONLY - text your personal jeweler saying "CANCEL ORDER"
- You should receive a response within seconds letting you know that your order has been cancelled
- Visit https://goldcratejewelry.zendesk.com/hc/en-us/requests/news. In the subject field select "other", then leave your order number in the body of the message along with a note saying you'd like to cancel your order.
*Please note, cancellations are processed on an at will basis, there is no guarantee once placed that it is possible for your order to be cancelled.